Returns & refunds

Returns, Refunds & Cancellation

We want you to be happy with your purchase. This policy explains how to cancel an order, return or exchange an item, and how refunds work. It does not limit your rights under the Consumer Protection Act (CPA). Last updated: 17 September 2026.

Cancelling an order

Placing an order online reserves your items — no payment is taken until you collect. You may cancel free of charge at any time before you pay and collect. Just message us on WhatsApp with your order reference (TGR-…) and we'll release the reservation. If you simply don't collect, the reservation lapses on its own after 3 (three) working days, with no penalty.

Returns & exchanges

Changed your mind? Unused items in their original, undamaged packaging may be returned within 7 (seven) days of collection for an exchange, refund or store credit. Bring the item and your proof of purchase to any of our stores. Used consumables — such as opened screen protectors — cannot be returned for a change of mind, for hygiene reasons.

Faulty or incorrect items

If an item is faulty out of the box, or is not what you ordered, we will repair, replace or refund it at no cost to you — including any return handling. This is in addition to the manufacturer's warranty and your statutory rights, including the 6-month CPA warranty on defective goods.

Refunds

Approved refunds are made by the same method used to pay, or as store credit if you prefer. In-store refunds are processed at the time of return. Where online payment applies, refunds are returned to the original payment method and typically reflect within a few working days, depending on your bank or payment provider.

Warranty

Every product carries its manufacturer's warranty — usually 12 months unless the box states otherwise — handled at any of our stores. Faulty items within the warranty period are repaired, replaced or refunded per the manufacturer's terms and the CPA.

How to reach us

Message us on WhatsApp (+27 66 019 8160) or call any branch: Chatz Horizon 0117661201 · Chatz Ferndale 0109000452 · Chatz Morningside 0879403851 · 4U West Gate 0117686666 · 4U Maponya 0119383481. See also our delivery & collection policy and terms & conditions.